Last Updated
January 2026 — This is the date cibaj app's privacy policy was last updated.
Introduction
Welcome to cibaj app. We believe privacy is a fundamental right. This Privacy Policy ("Policy") explains how cibaj app collects, stores, uses, and protects your personal information.
By using cibaj app, you agree to this privacy policy. Our Terms and Conditions- applies alongside this policy. If you disagree with any part of this policy, we ask that you refrain from using our platform.
This privacy policy has been written in plain English with Bangladeshi users in mind. We want every member to clearly understand exactly what cibaj app does with their information.
In summary: cibaj app never sells your data, never shares it unnecessarily with third parties, and always maintains industry-standard security practices.
What Information We Collect
Cibaj app only collects the information necessary to deliver our services. We do not collect data beyond what is needed.
Directly Provided Information
| Data Types |
When Collected |
Why It's Needed |
| Full Name |
At Registration |
Account Identity Verification |
| Date of Birth |
At Registration |
Age Verification (18+) |
| Email Address |
At Registration |
Account Communication & Notifications |
| Mobile Number |
At Registration |
Two-Step Verification |
| National ID Card |
For KYC Verification |
To verify identity and confirm age |
| Payment Information |
Transaction Time |
Deposit & Withdrawal Process |
Automatically Collected Information
- IP Address: For security and fraud prevention purposes.
- Device Information: Browser, operating system, and screen resolution.
- Login Time & Location: For account security.
- Gaming Activity: Betting history, game results, and deposit and withdrawal records.
- Cookies & Session Data: To improve the user experience.
We never store your password in plain text — all passwords are stored as encrypted hashes.
Use of Data
Cibaj app uses your information only for specific, defined purposes. We never sell your data or share it with advertisers.
- Account Management: To support registration, login, identity verification, and account security.
- Gaming Services: To manage betting, gameplay, and payment processing.
- Customer Support: To help our support team resolve your issues.
- Bonuses & Promotions: To send you relevant offers based on your activity.
- Fraud Prevention: To detect suspicious activity and keep the platform secure.
- Legal Obligations: To comply with applicable laws and regulations.
- Service Improvement: To analyze user experience and improve the platform.
cibaj app never sells or transfers your information to third-party advertisers.
Data Storage & Retention
Cibaj app retains your information only for as long as necessary. While your account is active, all data is stored on secured servers.
- Account Information: Full duration of account activity + 5 years after closure (for legal compliance).
- Transaction Records: 7 years (as required by financial regulations).
- Cookie Data: At the end of the session or a maximum of 12 months.
- Support Conversations: Up to 3 years after issue resolution.
When an account is closed, most personal information is deleted; however, certain data may be retained for a defined period for legal and financial compliance purposes.
Data Sharing Policy
Cibaj app does not share your personal information with third parties — with only limited exceptions in the circumstances outlined below.
Limited Data Sharing
-
Payment Processor: Only the minimum necessary information is shared with payment gateway providers to process transactions. These providers are held to the same strict privacy standards.
-
Law Enforcement: Information may be disclosed to relevant authorities in response to a court order or legal obligation.
-
Fraud Prevention: Relevant regulatory authorities may be notified if money laundering or fraud is suspected.
-
Technology Service Providers: We work with trusted providers for server hosting and security, all bound by strict confidentiality agreements.
We never sell your information to marketing companies or data brokers.
Cookie Policy
Cibaj app uses cookies to enhance your browsing experience and ensure the platform functions properly.
Types of Cookies We Use
-
Essential Cookies: Required to maintain your login session and core functionality — the platform cannot operate properly without these.
-
Performance Cookies: To analyze which sections of the site are used most, helping us improve our services.
-
Preference Cookies: To remember your language, theme, and other preferences.
-
Security Cookies: To prevent session hijacking and CSRF attacks.
You can disable cookies through your browser settings, though doing so may affect certain platform features.
Security Measures
Cibaj app uses industry-leading security technology to keep your information safe. Our security team monitors systems around the clock.
- SSL/TLS Encryption: All data transmissions are protected by 256-bit SSL encryption.
- Two-Factor Authentication (2FA): An additional layer of security for your account.
- Firewall Protection: Advanced firewalls are in place to block unauthorized access.
- Regular Security Audits: Regular system audits conducted by independent third-party experts.
- Data Backup: Regular encrypted backups minimize the risk of data loss.
- Access Control: Only authorized personnel have access to specific data.
If you notice any suspicious activity or believe your account may be at risk, contact our support team immediately.
Your Data Rights
As a cibaj app member, you have certain important rights over your own data. We respect and uphold those rights.
1
Right to Access Your Data
You can request to see what information we hold about you.
2
Right to Correct Your Data
You can request corrections to any inaccurate or incomplete information.
3
Right to Delete Your Data
You can request that your data be deleted under certain circumstances.
4
Right to Object to Processing
You can object to your data being used for specific purposes.
5
Data Portability
You may request your information in a structured, portable format.
6
Marketing Opt-Out
You can opt out of promotional communications at any time.
To exercise any of these rights, contact our support team. We typically respond within 30 days.
Children's Privacy
Cibaj app's services are strictly for users aged 18 and above. We do not knowingly collect personal information from minors.
- Age is verified during registration, and users under 18 are not permitted to create an account.
- If we become aware that a minor has created an account, that account will be closed immediately and all associated data will be deleted.
- If a parent believes their child has accidentally created an account, please contact our support team immediately.
Protecting minors is one of our highest priorities. Responsible Gaming Learn more on this page.
Privacy Policy Updates
Cibaj app may update this privacy policy from time to time. Any changes will be published on this page, and the "Last Updated" date at the top of the page will be revised accordingly.
- For significant changes, a notification will be sent to your registered email address.
- Continued use of the platform after any changes will be considered acceptance of the updated policy.
- You can always close your account if you do not agree to the updated policy.